60-day Return Policy

• If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund.
• You can return your purchase for up to 60 days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. You must include a copy of the order/receipt with the item or include the order number.
  Return address:
  1585 Beverly Court.
  Unit 123
  Aurora, IL 60502
  
• We pay return shipping and there is no re-stocking fee or fee of any kind. Please do not send your purchase back to the manufacturer; we will take care of everything.
• For exchanges, please contact us at 1-877-800-8181 and speak to a service representative.

Shipping Information

• See Customer service for shipping pricing
• Remember to fill in the shipping information accurately if shipping to a friend.
• Your shipment may be tracked online with a tracking link emailed to you when it is shipped.
• All orders are normally shipped within two weeks. Some of our international and handmade suppliers may take longer, this will be noted on the product page. In the event that delivery times are outside of expectations you may change or cancel the order for a full refund. The transit time shown below begins once the order is shipped. From time of order to receiving your package, unless otherwise stated, add seven days to the transit time.

Loyalty Points & Friendship Program

• Loyalty points may be used to purchase items from Dog Collar Boutique, but have no cash value and may not be redeemed for cash.
• Dog Collar Boutique has the right to change, limit, modify or cancel the Friendship Program Rules, Rewards and reward levels at any time, with or without notice, even though such changes may affect the value of Loyalty Points.
• A member account may be closed at the Dog Collar Boutique's discretion if no points are accrued during a 24-month period. All points in the membership account will be forfeited at that time.